Support
Questions, problems or feedback? Write to us.
Please include
- Your iPhone, iPad or Mac model and its iOS, iPadOS or macOS version
- Your TV or streaming device model
- Your MavaScreen plan
- What you expected and what happened
We use your email only to answer you. Details are in the Privacy Policy.
Postal address
Iris Coral LLC1603 Capitol Avenue, Suite 413K, Cheyenne, WY 82001, United States
Billing and refunds
Apple handles payments, subscriptions and refunds. Manage or cancel a subscription in your Apple Account settings. To ask for a refund, use Apple’s Report a Problem page: https://reportaproblem.apple.com/
Quick checks
- Is MavaScreen TV open on the TV?
- Are your device and the TV on the same Wi-Fi network, and not on a guest network or a VPN?
- On iPhone and iPad, is Local Network turned on for MavaScreen in Settings → Privacy & Security → Local Network?
- Is the video copy-protected? Protected video shows black.
Common questions
What network do I need?
Your iPhone, iPad or Mac and your TV must be on the same Wi-Fi network, such as your home Wi-Fi. Guest networks that keep devices apart, and VPNs, can stop them from finding each other.
Which TVs work?
Google TV and Android TV: TVs and streaming devices that can install MavaScreen TV from Google Play.
Which iPhone, iPad and Mac work?
An iPhone with iOS 17 or later, an iPad with iPadOS 17 or later, or a Mac with macOS 14 or later.
Why is a video black on the TV?
Copy-protected video, such as films from many streaming apps, is not captured by the system, so it shows black on the TV. This is the same on every plan.
Is sound included?
Yes, on every plan. Adding your voice with the microphone is optional. The microphone also hears your TV, so a loud TV can cause an echo: keep the TV quiet or use headphones.